Privacy Policy

At Mastering Therapy, your privacy matters. This policy explains what personal information we collect, how we use it, and how you can manage your data.

1. Who we are

This website is operated by Mastering Therapy.

If you have any questions about this policy or your personal data, you can contact us at:

natalie@masteringtherapy.com

2. What data we collect

We may collect the following personal information:

Contact information
Such as your name and email address when you subscribe to our mailing list, complete a form, or contact us.

Website usage information
Such as how visitors use the website, device information, browser type, and pages viewed.

Marketing preferences
Such as whether you have signed up to receive emails from us.

3. How we use your data

We use your personal information to:

• send you newsletters, updates, resources, podcast-related content, and relevant marketing emails where you have signed up to receive them

• respond to enquiries or messages you send us

• improve the website and understand how people use it

• manage our mailing list and email communications

For email marketing, we rely on your consent. You can withdraw this consent at any time.

4. Email marketing and Loops

We use Loops to manage our mailing list, store subscriber details, and send email communications.

When you subscribe, your name and email address may be processed by Loops for these purposes.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email we send, or by contacting us at:

natalie@masteringtherapy.com

If you unsubscribe, we will stop sending you marketing emails.

5. Sharing your data

We do not sell or rent your personal data.

We may share your data with trusted service providers who help us operate the website, manage email communications, analyse website performance, or deliver services. This may include email service providers such as Loops.

These providers are only allowed to process your data for the purposes we have agreed with them.

We may also disclose personal information if required to do so by law or to protect the rights, property, or safety of Mastering Therapy.

6. International processing

Some of the services we use may process data outside the UK or European Economic Area. Where this happens, we rely on appropriate safeguards to protect your personal data.

7. How long we keep your data

We keep your personal information only for as long as necessary for the purpose it was collected.

If you unsubscribe from our mailing list, we may retain limited information to ensure we do not contact you again unless you later choose to resubscribe.

8. Cookies

We may use cookies and similar technologies to improve your experience on the website and understand how the site is used.

You can manage or disable cookies through your browser settings, though some parts of the website may not work as intended if you do so.

9. Your rights

You have the right to:

• access the personal data we hold about you

• ask us to correct inaccurate personal data

• withdraw consent for marketing communications

• request deletion of your personal data

• object to or restrict certain types of processing

To exercise any of these rights, contact:

natalie@masteringtherapy.com

10. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our services, website, legal requirements, or data practices.

Any updates will be posted on this page.

Effective date: 13/10/2024